Finally today, on the second try, got to speak to the help desk. Presto, I was monkeying with the printer while I was waiting and the darn thing fixed itself. I basically couldn't claim any issues except that their printer was a piece of junk and I've spent more time on it than any other printer in any of my lifetimes.
There was an issue with a cartridge from OfficeMax that was showing 20% full, so I exchanged it for another which was also 20% full so I asked to exchange it for another, but by Brother rather than remanufactured. This one also measured 20%. I didn't think I should pay any more for the third cartridge and they did... so I called the district manager and he told them to give it to me. I did finally figure out that it was the printer, and not the cartridges that only 20% full... so I called OfficeMax and told them I was wrong.
Then tonight a full-moon ceremony to celebrate the full-moon, the end of the Chinese New Year celebration, and last, but not least, a renewal of vows. We talked about "no anger" which was hard for me because I'm not too good at anger... though I do get angry sometimes when I'm talking to a recorded message and they don't stop and listen. My wife asked me why I was yelling. It was pretty funny... and sad.
Tomorrow will be a calm day, won't it?